Coronavirus Guest Information
FOR YOUR INFORMATION
Update 24th March 2020
During our temporary closure our phone lines will not be monitored. Please contact us at firstname.lastname@example.org or via direct message on Facebook, Twitter or Instagram. Thank you for your continued support.
Update 23rd March 2020
We are now temporarily closed. The health and wellbeing of our team and guests is our highest priority and therefore after careful consideration Knowsley Safari will now close to the public from tonight (23rd March 2020) until further notice.
We know our Safari Drive has provided many of you with a safe and secure escape from this strange time, but we’ve made this difficult decision in the hope of slowing the spread of this virus.
Rest assured, our animals will continue to be cared for by our expert team during this temporary closure. Any tickets bought will also be valid for 12 months, we’ll honour any offers from the time of purchase, and all memberships will be frozen until we reopen.
We will be working over this period to look at how we can provide safe & secure ways for our guests to see our animals from their own home so please keep following our social channels.
Thank you for your support and understanding in this difficult time. We will continue to follow government guidelines over the coming weeks and look forward to welcoming you back soon.
Update 22nd March 2020
Following government advice on social distancing we will be CLOSING our Foot Safari and ALLOWING ACCESS to the Safari Drive only from today.
We’re happy to be able to offer a safe and secure environment for families to explore the safari drive from within their own cars during this difficult time, but we must stress that guests help us in ensuring social distancing. Please book online to allow us to sensibly limit capacity and to keep contact to a minimum with our staff. Members will not have to book and can simply read out their membership number on arrival.
The safety and wellbeing of our animals, guests and staff is always our top priority and we will be continually reviewing our operations over the coming days to ensure we're complying with government guidelines.
Our tickets today will be £10 per person subject to availability online along with our Mum’s Go FREE offer (t&C's apply). We will be reviewing pricing for the coming weeks and will update you all on Monday. If you have already booked your ticket and are unable to come then please rest assured that your ticket will now be valid for 12 months.
Thank you for supporting our animals and our team at this time.
Update 20th March 2020
Our Safari Drive through is open. Restrictions are in place across our Foot Safari but open air areas will remain open. Given the guidelines given by the government on 20th March, our restaurant will be closed. Animal displays and talks are not taking place. Some outlets will be open for takeaway only (contactless payments only). Please read the following before booking or visiting;
The 5 mile Safari Drive has proved a welcome adventure for families, from the safety your own car. We're also lucky to have over 30 acres of outdoor Foot Safari to get some fresh air, stretch your legs and of course, see some amazing animals!
The safety of our animals, guests and staff is always our priority here at Knowsley Safari. In the current situation with regards to the outbreak of COVID-19 (commonly referred to as coronavirus), we are monitoring the situation closely and will be following the guidelines of Public Health England.
Knowsley Safari offers a unique opportunity to enjoy a day out with your family while in your own vehicle on the Safari Drive and out in the open on the large Foot Safari, however we are currently operating with social distancing restrictions, enhanced cleaning regimes, and additional sanitation opportunities in busy areas. While we are following the up to date advice from the health authorities, standard terms and conditions on bookings continue to apply.
If you are from an area that has been directly affected by the coronavirus or if you are showing symptoms similar to those associated with the virus (for example: fever, cough, breathlessness), we please politely ask that you do not visit Knowsley Safari and instead call NHS 111 for further advice and instruction.
If you have already purchased general tickets, these are valid for 1 use within 6 months of purchase. If you have an animal experience, VIP tour, or Baboon Bus booking these have now been suspended. Guests with bookings will be contacted.
To reduce the risk of contagion during your visit to Knowsley Safari we’re taking extra steps to protect the welfare of our guests and staff.
We have placed additional hand sanitisers in convenient locations across the Foot Safari and we politely ask that all guests use them regularly throughout their visit. Enhanced cleaning regimes are also in effect across all areas.
Outdoor seating has been increased. The giraffe are visible in the paddock but their house and bat house will close to the public to encourage social distancing.
There are also some simple things you can do to help prevent the spread of the virus, including:
- Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Putting used tissues in the bin immediately
- Washing your hands with soap and hot water regularly, and using hand sanitiser gel
- Trying to avoid close contact with people who are unwell
- Avoiding touching your eyes, nose or mouth if your hands are not clean.
If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of two metres where possible.
Thank you for your cooperation and understanding. For further information, please refer and adhere to the advice given by Public Health England.