Access & facilities
We are committed to being as accessible as possible for all visitors. A summary of our facilities is set out below.
Parking for people with disabilities
There are dedicated parking places for those with disabilities adjacent to the entrance by the coach park. There is no kerb between the parking area and the walk around area entrance.
Wheelchair / pushchair friendly entrance
The walk around area is on one level with ramped access at all kerbs. Wheelchairs, pushchairs and mobility scooters are also available to hire from the information centre.
Single stroller £8.00 Double Stroller £12.00, Wheel chair £5.00 – All £20.00 deposit
Mobility Scooter £20.00 - £50.00 deposit
Adult changing facilities
We have Adult changing room with hoist facilities. These designated accessible facilities are located in the main toilet block by our disabled parking. Please click the link above for more information.
Accessible toilet and baby changing facilities
There are two unisex accessible toilets in the courtyard beside the shop and restaurant, a separate baby changing room, and a further two disabled toilets beside the car park towards the entrance of the safari drive. All WC’s also contains baby changing facilities.
Assistance dogs including guide and hearing dogs are welcome to accompany their owners in some areas of the foot safari, unfortunately we cannot allow access into the animal areas on the foot safari or throughout the safari drive for safety reasons. A water bowl can also be provided. 1:1 carers come free into the park with a paying guest showing valid documentation, in place of an assistance dog for those areas of the park.
We provide baby changing facilities and we are happy to warm bottles or baby food for visitors using the cafe. The cafe aims to offer a range of child-friendly healthy snacks.
All viewing areas are accessible by wheelchairs and pushchairs, with the exception of the giraffe platform. Access to the equatorial viewing and elephant viewing platforms is via the giraffe house. Wheelchair spaces are available in the sea lion display – regrettably pushchairs and prams are not permitted in the sea lion auditorium
We've now introduced Sunflower Lanyards at the safari. The Sunflower acts as a discreet sign that the wearer has a hidden disability. If our staff see somebody wearing the lanyard, pin badge or lapel ribbon, we'll simply ask “Do you need a hand with anything?” and provide any additional support. Lanyards will be made available to guests who request one on arrival, but we do ask guest to return these to us at the end of their visit.
Equatorial Express and Baboon Bus
We provide a separate carriage for wheelchair users on the Equatorial Express railway and our Baboon Bus can be converted to allow one wheelchair (please provide 48 hours’ notice to allow conversion).
We no longer allow dogs in any area of the safari park, for the safety of all animals.
There is on-site accommodation for pets away from the main animal enclosures. A £5.00 refundable padlock is available at reception on arrival. Our kennels provide basic accommodation for your pet. Drinking water is available but we do not provide water bowls or blankets. Please feel free to bring with you any items that will make your pet as comfortable as possible.
Assistance dogs are allowed access to pedestrian areas but not the animal areas. They are not allowed in the safari drive for safety reasons.