Welcome To Enchanted

A Christmas Trail at Knowsley Safari

Select dates from 21st November - 23rd December | 4.30pm – 8pm

 

Enchanted Light Trail Prices

Adults: £8

Kids: £8

Concessions: £8

Members: £7

Under 3s: Free

 

This Christmas time something magical is coming to the safari to brighten our evenings and lift our spirits! As the sun sets the foot safari will come alive for ENCHANTED!

 

This festive season you can enjoy the safari after dark at our fabulous Christmas time event, but don’t worry your path will be lit with magical lights guiding you through our enchanted trail, and that’s not all…

It’s time to get in the festive spirit with a range of festive food, magical music and amazing illuminated animals! Make those wonderful memories and fill the whole family with Christmas cheer.

OUR EVENING SANTA EXPERIENCES HAVE NOW SOLD OUT

Add a magical Santa Experience to your daytime visit instead and meet Father Christmas from a safe distance during your safari day out. This includes meeting Santa in his beautiful sleigh plus an opportunity to capture the memory on camera and take your very own framed photo home with you. More information on daytime Santa Experiences here.

Please note for the safety of everyone, our Christmas Grotto will not be running this year. Our Santa Photo Experience will run in its place with a framed picture included instead of a gift for each child. Thank you for your understanding.

Frequently Asked Questions

 

How do I book my ticket?

Tickets for Enchanted will be available to buy online, please check here.

Please note tickets for Enchanted are non-refundable and non-transferable for Enchanted. 

 

Does my ticket include meeting Santa?

We have separate tickets for our new Santa Experience at an additional cost. These are available to book as an extra to your Enchanted tickets and include a photo with Santa and his beautiful sleigh, plus a framed photo to take home with you!

 

How do I book to see Santa?

Book your Enchanted visit and pick your timeslot, then you'll be prompted to add the Santa Experience onto your booking. This is £10 for a family of up to 6 people including your framed photo.

Santa tickets are also available during the day on select dates. Find out more here.

Will the Grotto be on this year?

Unfortunately due to government regulations and social distancing our Grotto Experience will not running. Instead guests have the opportunity to book a socially distance meeting with Father Christmas, with a photo opportunity and free framed photo included.

 

Will my child get a gift when meeting Santa?

No, unfortunately our new socially distanced Santa Experience cannot include a gift but does include one framed photograph for you to take home and enjoy.

 

What are the dates available?

Enchanted will be running on selected dates from Saturday 21st November until Wednesday 23rd December. A full list of dates is on our booking page.

 

What are the opening and closing times?

You can visit Knowsley for the Enchanted event from 16:00 however to make our event safe we have limited the amount of people on the trail. To do this you will need to select a 15 minute time slot starting at 16:30 and the last time slot at 19:15.

Please arrive at the entrance to the Enchanted light trail within your 15 minute time slot, if you arrive after this time we cannot guarantee entrance onto the trail. The Light trail and the foot safari will close at 20:00.

Please note that if you will be visiting Knowsley during the day you will need a separate ticket for Enchanted in the evening. The foot safari will remain open so you don’t need to leave and then come back however the animal sections and the rides will close at 16:00. Rides reopen again at 16:30 ready for Enchanted.

 

How much does it cost?

Enchanted is £8.00 for both adults and children. Under 3s and 1:1 carers are free of charge. This includes the Enchanted Light Trail Only. Meeting Santa Experience can be booked separately.

If you will be visiting as a carer, please bring your proof of care with you when you visit to show our staff upon arrival.

Unfortunately tickets are non-refundable and non-transferable for Enchanted. 

 

Is parking free?

Yes, we have plenty parking and all for free!

 

I’m a member, do I get a discount?

Yes you do, this year we will be offering a £1.00 discount for our members for both adults and children.

Unfortunately, you can’t get discount on accompanying guests as this is a special event outside of usual opening hours.

 

Do Gold Members still get their amusement ride wristbands?

Yes, once they've bought Enchanted tickets, members will get their usual benefits inside the park.

 

How do I get my ticket?

When you book online you will receive an email with your booking confirmation details. Bring this email with you on the day to show at the entrance kiosks and on entrance onto the Enchanted light trail.

There is no need to print anything off, if you have your device, or have written the booking reference down, this is all we will need.

 

What part of the safari will be open?

Enchanted takes place on our Foot Safari only. The Safari Drive will be closed from 3pm.

The amusement rides will be open for enchanted if you wish to purchase a wristband or ticket you can do so on the evening at the ride ticket office. Wristbands are £10.00 and individual tickets are £2.00.

Our food outlets and restaurant will be open with meals and snacks available.

 

Is Enchanted wheelchair accessible?

The entire Enchanted Light Trail route is accessible for wheelchair users and there are rest points on the trail if you would like to take a moment and sit down.

 

Will we have to leave and come back if we are visiting Knowsley in the day?

No not at all. Our restaurants, coffee shop and parts of the Foot Safari will stay open throughout the day and evening.

Rides close for 30 minutes between 16:00-16:30.

 

Do you see the animals?

You’ll be able to see our safari animal lights around the foot safari. As this event runs after dark many of our foot safari animals will be sleeping, and will not be visible.

 

What if there is bad weather?

Enchanted is an outdoor event so get your best winter outfit on, bring your waterproofs, and prepare to have a wonderful time with your family and friends whatever the weather.

Our Enchanted tickets are non-refundable and non-transferable.

In the event of strong winds requiring us to close Enchanted we will contact you as soon as possible to arrange a refund or alternative date.

 

Can I take photos?

Yes please do! We love seeing guests’ photos, be sure to tag us on Facebook, Instagram and Twitter and use the hashtag #EnchantedatKnowsley

 

Can I bring my own food?

If you would like to bring your own food you are more than welcome. Due to social distancing guidelines if you bring any food on site you will need to eat in our outside areas.

Hot and cold food and drink are available to buy on the night, including some festive favourites. We will have our restaurant, coffee shop and outdoor grill areas open if you would like to eat out with us.

 

How can you ensure that the event will be safe?

Safety is our main priority for Enchanted. We want to ensure you can feel safe on your visit and still make magical memories.

We have new safety measures in place for Enchanted and some changes to previous year’s Christmas events. We have reduced the number of guests on each of the nights to help with social distancing, meaning guests now need to book an arrival timeslot to arrive for Enchanted. Stewards will also be placed along the trail if you need assistance and to encourage social distancing.

Please keep yourselves safe during your visit by following the social distancing guidelines in place. If there is a group in front of you at an installation allow yourself time and space to move around the trail safely. Please stay 2m apart in the shop and restaurant areas and in undercover areas on the Foot Safari.

As is the ever-changing nature of 2020, we will be keeping up to date with government guidance so if anything does change that might affect the event, we will be in touch. 

 

What will happen in the case of a local or national lockdown because of coronavirus?

In the event that we cancel the Enchanted event we will be in touch to arrange a refund or alternative date.

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