Terms & conditions – online bookings

Terms & conditions

When you buy tickets online you will be sent an email with a reference code. If you are unable to print please make sure you bring along the unique reference and surname for the booking. You are welcome to show the code via phone or tablet also. Please allow 30 minutes for emails to arrive.

If you are arriving by foot, please pay on arrival at reception rather than purchasing tickets online. Please be aware that all children must be accompanied by an adult. Unfortunately, refunds are not available. Tickets purchased online cannot be used in conjunction with any other offer.

Please click on our ‘Prices’ page for our Admission Policy including documentation required for carers and guests with disabilities. Without correct documentation we will be unable to offer our 1 to 1 concession.

The day entry tickets includes the Safari Drive, Bat House, Wild Trail, Sea Lion and Bird of Prey displays and all other animal attractions on your day of visit (subject to availability and capacity).

Tickets are valid for 1 use within 6 months of purchase. If you wish to change the date of your visit, please note that you will be charged the difference between your booked ticket and standard entry on the day.

Cars with soft tops or vinyl sunshine roofs are not permitted to drive through the Lion or Baboon enclosures. Also, vehicles with PVC skylights will have to take the car friendly route.

We regret that dogs are not permitted at Knowsley Safari, with the exception of assistance dogs. No dogs are permitted in the lion and baboon enclosures and at the enclosures in the walk around area and guests with assistance dogs will be required to avoid those enclosures. Kennels are available (£5 returnable deposit) for those guests who do bring a dog with them.

Our safari drive is full of wild animals who can act unpredictably at times and we are not able to accept any responsibility for loss or damage caused by any of our animals and you accept this as part of our conditions of entry.

To reduce the risk of damage to your vehicle follow the car friendly route to avoid entering the baboon enclosure, never stop next to our larger animals and if approached move forward slowly. Alternatively why not purchase tickets for our Baboon Bus.

 

Baboon Bus

Baboon Bus tickets are Non-Refundable.

Please arrive early, tickets are not transferrable to other services.

Prams are not permitted, please use pram park at own risk or leave in your vehicle.

Please arrive at the bus stop on time to allow prompt departure. If you are late we won’t wait.

Wheelchair users– please contact the park on  0151 430 9009 ext. 6 for availability.

Food is not permitted on the bus.

Air-Conditioning is not provided and windows must be closed in certain sections, so the bus can get very hot, please bring water with you on hot days.

Passengers must remain seated at all times.

Under 3’s can sit on knees free of charge, however we recommend all guests purchase a seat for comfort.

Please note during busy periods the tour can take up to 2 hours and does the full 5 ½ mile drive.

Our animals behave naturally and we cannot guarantee all species will be available or visible during your visit.

We reserve the right to alter our schedule without notice.

During periods of high winds some areas may not be accessible for safety reasons.

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