Click here to download the access statement

Access & facilities

We are committed to being as accessible as possible for all visitors. A summary of our facilities is set out below.

Parking for people with disabilities

There are five dedicated parking places for those with disabilities adjacent to the entrance by the coach park. There is no kerb between the parking area and the walk around area entrance.

Wheelchair / pushchair friendly entrance

The walk around area is on one level with ramped access at all kerbs.  A wheelchair is also available for loan from the restaurant.

Adult changing facilities

We have Adult changing room with hoist facilities. These designated accessible facilities are located in the main toilet block by our disabled parking. Please click the link above for more information.

Accessible toilet and baby changing facilities

There are two unisex accessible toilets in the courtyard beside the shop and restaurant, a separate baby changing room, and a further two disabled toilets beside the car park towards the entrance of the safari drive. All WC’s also contains baby changing facilities.

Assistance dogs

Guide and hearing dogs are welcome to accompany their owners around the park.  A water bowl can be provided. Assistance dogs are allowed access to pedestrian areas but not the animal areas. They are not allowed in the safari drive for safety reasons.

Family friendly

We provide baby changing facilities and we are happy to warm bottles or baby food for visitors using the cafe. The cafe aims to offer a range of child-friendly healthy snacks.

Viewing areas

All viewing areas are accessible by wheelchairs and pushchairs, with the exception of the giraffe platform. Access to the equatorial viewing and elephant viewing platforms is via the giraffe house. Wheelchair spaces are available in the sea lion display – regrettably pushchairs and prams are not permitted in the sea lion auditorium

Equatorial Express and Baboon Bus

We provide a separate carriage for wheelchair users on the Equatorial Express railway and our Baboon Bus can be converted to allow one wheelchair (please provide 48 hours’ notice to allow conversion).


We no longer allow dogs in any area of the safari park, for the safety of all animals. There is on-site accommodation for pets away from the main animal enclosures, learn more here.

Assistance dogs are allowed access to pedestrian areas but not the animal areas. They are not allowed in the safari drive for safety reasons.

We visited your park today with three children with a variety of disabilities. Just wanted to say a massive thank you as each and every member of staff that we encountered were an absolute delight! I have truly never visited anywhere where such enthusiasm shone through. Well done to you all and thank you for a lovely, memorable day. “


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